Terms of Service

Welcome to Hellex, where we provide a comprehensive technology platform tailored for seamless digital currency transactions. Our ecosystem encompasses hellex.io, application programming interfaces (APIs), and related products and applications—collectively referred to as the "Service." By accessing or utilizing our Service, you agree to adhere to the following terms and conditions, which serve to protect both you and us.   1. Acceptance and Modifications   1.1 By engaging with our Service, you explicitly acknowledge that you have read, understood, and agree to be bound by these Terms of Service. 1.2 Hellex reserves the right to modify, update, or change these Terms at any time, with or without prior notice. Continued use of the Service following such changes constitutes acceptance of the revised Terms.   2. Use of the Service  2.1 Overview of Services: Hellex offers a user-friendly platform where you can select digital currencies for exchange, specifying the desired receiving currency (hereinafter referred to as the "Crypto Pair").  2.2 Users must provide a valid destination address to facilitate the transfer of funds, ensuring that all details are accurate to prevent transaction errors.   3. User Obligations and Compliance   3.1 By utilizing our Service, you represent and warrant that: -  3.1.1 You are aware of and accept the risks associated with conducting transactions via our platform. -  3.1.2 You are not located in, or a resident of, jurisdictions with restrictions against such practices. - 3.1.3 This service is not intended for individuals who are citizens or residents of the United States, Cuba, Iran, North Korea, St. Kitts and Nevis, or Syria. -  3.1.4 You are at least 18 years of age or possess the legal capacity as required by your jurisdiction. 3.2 User Responsibilities:   3.2.1 You commit to covering all transaction fees, which may vary and are subject to change at the discretion of Hellex.  3.2.2 You understand the risks inherent in internet and blockchain technologies, including but not limited to volatility and potential loss of funds.   4. Conditions of Service  4.1 Ownership and Use: - Users must be the legitimate owners of the digital currencies being transferred and must own the sending and receiving addresses for each transaction. Our Service is designed solely for personal use.  4.2 Prohibited Activities: - The addresses and digital currencies utilized must not be linked to any illegal activities, including but not limited to terrorism, fraud, or money laundering.  5. Risks and Liability   5.1 Non-Storage Service: - Hellex does not provide storage services; digital currencies are not retained within user transactions. Users acknowledge that Hellex is not liable for any loss or damage arising from the use of the Service. 5.2 Risk Management: - Hellex.io incorporates an automated risk management framework to evaluate all transactions. We reserve the right to pause or suspend your exchange transaction for further risk management assessment if necessary.  6. Contact Information For inquiries, feedback, or further information regarding our services, please feel free to reach out to us at: Email: support@hellex.io AML/KYC Policy  1. Consent and Participation   1.1 By agreeing to these Terms of Service, you provide your consent to participate in the Anti-Money Laundering (AML) and Know Your Customer (KYC) processes that Hellex may implement, which can be modified as needed to comply with regulatory requirements.   2. Documentation Requirements   2.1 Hellex reserves the right to request valid government-issued identification documents from your country of residence, as well as any additional information regarding the origin of your funds, which may include supporting financial documentation. 3. Transaction Suspension   3.1 In certain situations, such as during the identity verification process, Hellex reserves the right to temporarily suspend your exchange transaction until the necessary investigations and AML/KYC procedures are fully completed.   4. Fund Security   4.1 During the investigation and AML/KYC process, Hellex may transfer any frozen funds to cold storage in order to maintain security and regulatory compliance.   5. Refusal to Comply   5.1 If you refuse to participate in the AML/KYC process or fail to provide the requested documents and information, Hellex reserves the right to deny your current and any future transactions indefinitely.   6. Accuracy of Information   6.1 You confirm that the information you provide is accurate, current, and complete. You accept full responsibility for the accuracy and validity of this information and agree to notify Hellex promptly of any changes.   7. Verification Timeframe   7.1 The expected timeframe for KYC verification is three (3) business days. If you decide to decline the KYC process, any involved funds will be refunded, except in specific cases where transactions may be suspected of illegal activities, in which case Hellex reserves the right to take appropriate action. Conclusion Your cooperation in the AML/KYC processes is vital for maintaining the integrity and security of the digital currency ecosystem. Hellex appreciates your understanding and looks forward to providing you with seamless and responsible services.