Privacy policy
1. Personal Information Collection During the course of our service delivery, Hellex may gather personal information, which includes transaction history associated with your accounts. We track various transaction details and automatically collect data regarding your interaction with our services. This encompasses access times, device identifiers, operating systems, browser types, and IP addresses. Such information can be gathered either directly by Hellex or through external service providers. If you decide to provide extra personal details, particularly during KYC processes, we will log this data as well. It's important to note that we only collect identifiable information with your explicit consent. Our platform utilizes Google Analytics; additional details are available on their website alongside their "Do Not Track" option. 2. Usage of Collected Information Hellex and its representatives utilize the personal data collected exclusively to enhance our website and services. The specific purposes for which your information may be employed include: - Maintenance of the Website: We rely on personal data to ensure that our services function properly. - Enhancement of Services: Your information plays a crucial role in improving the accessibility of our interface across various platforms. - Compliance with Legal Requirements: In certain areas, we are obligated to collect user information to adhere to KYC guidelines and anti-money laundering statutes. This data is vital for supporting investigations. - Protection of Assets: We may access your information to verify your identity and secure account access, thus preventing fraudulent activities. The data regarding your transactions is instrumental in detecting suspicious behavior to protect you against scams. - Resolution of Disputes: Your information can be instrumental in resolving disputes and ensuring compliance with our agreements, thus guarding the interests of all users. 3. Data Retention Practices Hellex is committed to retaining your information only for the duration necessary to achieve the objectives specified in this policy. We hold data solely to meet legal obligations, settle disputes, and enforce our agreements. Users have the right to request the deletion of their personal data, and we strive to comply with such requests following applicable laws and regulations. In certain situations, we may be mandated to keep your information for legal compliance purposes. 4. Security Protocols At Hellex, safeguarding your information is paramount, akin to our own. We strictly prohibit unsolicited communications from third parties regarding their products or services. Your personal identification data will never be sold, traded, or leased to outside entities. It is critical to keep your account password secure and shared only with authorized individuals. Although we implement numerous security measures to defend your data, we cannot assure that these protections will withstand any attempts by unauthorized parties to circumvent our privacy or security protocols using unexpected or unlawful methods. Thus, we do not provide any express or implied guarantees against such access. 5. Cookie Usage Policy Cookies are tiny data files often containing an anonymous unique identifier. They are transmitted to your browser from the Hellex platform and stored on the hard drive of your device. We utilize cookies to recognize your browser or device, understand your preferences, and deliver essential features and services. The objectives for which we employ cookies consist of: - Recognizing you at sign-in for service access - Tracking your selected wallet addresses for an improved user experience - Observing the initiation of transactions - Thwarting fraudulent activities - Strengthening security measures - Creating reports to assess and analyze our service performance You can adjust your cookie settings via your browser’s preferences. Most browsers provide a "Help" section with guidance on blocking new cookies, receiving alerts about new cookies, disabling cookies entirely, and understanding cookie expiration. Disabling all cookies will prevent us and third-party vendors from sending cookies to your browser. However, please be informed that doing so may require you to reconfigure preferences upon each visit to our platform, and some features or services may not work correctly. 6. Sharing Your Information We may collaborate with third-party service providers who need access to personal information to support us in delivering our services. These providers adhere to this Policy and are permitted to use the information solely per our instructions. By using our services, you consent to our sharing and transferring your information to these contracted third parties. All information sharing will strictly conform to the provisions stipulated in this Policy. Notwithstanding any conflicting statements in this Policy, we reserve the right to maintain or disclose your information if we find it necessary to comply with laws, regulations, legal processes, or governmental requests; to ensure the safety of any individual; to address concerns regarding fraud, security, or technology; or to protect our rights or those of our users. 7. Compliance with Legal Obligations and Safety Regardless of any conflicting provisions in this Policy, we may retain or reveal your information if we believe it to be necessary for compliance with laws, regulations, legal proceedings, or government inquiries; to protect individuals; to address fraud, security, or technical issues; or to uphold the rights or property of Hellex or our users. However, this Policy does not limit any legal defenses or objections you may raise against a government request for your information. 8. Rights Concerning Your Information In accordance with applicable regulations, you have several rights related to your Personal Information, which include, but are not limited to: - Right to Access and Modify: You have the right to view and amend the personal information we have about you. A copy of your Personal Information can be requested at any time. - Right to Correct: You can correct or update your Personal Information whenever necessary. - Right to Erasure: If you choose to stop using our Services and request the deletion of your data, you can ask for the permanent removal of your account. We will process such requests in compliance with applicable laws. Please note that under certain circumstances, we may be obligated to retain your information to fulfill legal requirements. - Right to Restrict Processing: You can request that we limit the processing of your Personal Information. Even if processing is restricted, we can still store your information. - Right to Object to Processing: You have the right to oppose our use of your Personal Information. This includes withdrawing consent for us to process it. If you wish to exercise this right, please contact us. You may also object to the processing of your data for marketing purposes by clicking the unsubscribe button or reaching out to us to terminate all email communications. - Right to Data Portability: You have the right to obtain your Personal Information in a “commonly used machine-readable format,” enabling you to access and utilize your data across various services. - Right to Lodge a Complaint: If you wish to exercise any of your rights, please contact us. Exceptions may apply; for instance, access to your Personal Information could be restricted if it would reveal information about another person or if we are legally prohibited from sharing that information. Moreover, we may be required to retain certain data to operate our Website and Services or to comply with legal obligations, even if you withdraw your consent or delete your account. Such retained information will not be subject to erasure. 9. Policy Changes We reserve the right to amend this Policy at any time without prior notice. We recommend reviewing the Policy periodically to stay informed about any updates. It is your responsibility to read it thoroughly and check for changes. By using our Services, you signify your acceptance of this Policy and the Terms of Service.
